Open SIDD Menu and select Open Support Desk.
The Support Laivly page will open. Click Check on My Requests.
You will see a list of your open and closed support tickets. Open the ticket that our support team created for you.
Inside the ticket, locate the attached settings.json file and download it.
Next, open the SIDD installation folder:
- Go to your Desktop.
- Right-click the SIDD application.
- Select Open file location.
you will go to Current folder of Sidd.
Please select the SIDD location in the directory:
This will open the folder where SIDD is installed. Keep this folder open.
Open the folder where your downloaded settings.json file is located (typically your Downloads folder).Yo
You should now have two folders open:
- The SIDD installation folder.
- The Downloads folder containing the new
settings.jsonfile.
Drag the downloadedsettings.jsonfile from the Downloads folder into the SIDD installation folder.
When prompted, select Replace the file in the destination.
Once the file has been replaced, launch/restart SIDD again and verify whether the issue has been resolved.