If you’re unable to connect through the Support Portal or in-platform options, you can email us directly at support@laivly.com or help@laivly.com.
To help us resolve your issue faster, please include as much detail as possible, including:
The approximate time the issue occurred (as close as possible)
A clear description of the actions you were taking when the issue happened
Number of agents affected
Usernames of the agents experiencing the issue
Any relevant screenshots or error messages
Did this article help? If not, or if you need further assistance with your Sidd issue, we're here to help! You can reach us via Live Chat in the Sidd Support Portal, submit a ticket, or email us at support@laivly.com or help@laivly.com. Our team will assist you as soon as possible.