How To Run Sidd Diagnostics

1.  Right-click the small Sidd icon in the notification area or system tray (lower right of your screen).
   
   
   
   
    
2.  Click "Troubleshooting".
   
   
   
    
3. Click "Sidd Diagnostics".
   
   
   
    
4.  Screenshot the result and attach it to the ticket.
   
   

Note: These are the common issues found in Sidd Diagnostics and the resolutions:

• Connected to Browserlink
  • Check whether the Sidd extension is enabled or installed.
  • There should be no multiple browser profiles.
  • Only one browser should have a Sidd extension.
     
• Invalid Case
  • Make sure you have a valid case open.
     
• Sidd Components up-to-date
  • Update Sidd
     
• User has access to update components
  • Update Sidd
     
• Performance Optimal
  • Restart the workstation (best practice is to close down daily)
  • Close unused tabs
     
• Valid Configuration
  • Raise with the Support team since this needs to be checked on the configuration

Did this article help? If not, or if you need further assistance with your Sidd issue, we're here to help! You can reach us via Live Chat in the Sidd Support Portal, submit a ticket, or email us at help@laivly.com. Our team will assist you as soon as possible.