SIDD Knowledge Base
The Knowledge base is where you will find general information and troubleshooting common issues that may occur. If you are unable to find what you are looking for please don't hesitate to have your ops leader contact us on your behalf.
- Analyze Button Not Showing
- Basic troubleshooting steps
- Contacting Support
- Cookie not found
- Error in SIDD: Unable access required resources and cannot start
- Find what version of SIDD you are running
- How To Register in SIDD Support Portal
- How To Report a Major Incident or an Outage
- How to screenshot active SIDD processes on Windows
- How to use analyze email
- How To Use Chat Support (Zendesk)
- I get an error analyzing email
- Invalid Credentials While Attempting Login
- Launching SIDD
- Logins Pop Up in a Different Browser
- My Analyze Email button does not show when I'm on an email
- Refresh SIDD
- Reset SIDD
- Restarting SIDD
- Restarting SIDD
- Restarting SIDD via Chrome extension
- Restoring Chrome With Previous Windows
- SIDD buttons aren’t showing
- SIDD does not start up
- SIDD Failed To Export Template
- SIDD fails to export template to the CRM
- SIDD is not returning any suggestions
- SIDD is not showing after launch
- SIDD is not showing on my computer
- SIDD Not Connecting