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Starting & Updating SIDD Platform - Generic Step-by-Step

  • Updated

Starting SIDD

  1. Connect to your 24-7 Intouch assigned VPN before launching SIDD.
  2. Double-Click the SIDD Platform desktop shortcut. This enables SIDD to assist you.   

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  3. The first time you use SIDD Platform you will need to log into Shield again.  Click the “Log In” button.

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  4. Ensure that on the SIDD login page you log into the SIDD page using your PCI/Computer Login Username and Password and that the box is checked before clicking the “Open” button.

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Updating SIDD

  1. When you see SIDD with an orange download symbol you will need to update your version of SIDD.

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  2. Select “Update SIDD” from the SIDD tray icon.

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  3. In the SIDD Updater window select the “Update Now” button.

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  4. SIDD updating will show in a progress bar.  This may take a moment.

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  5. The Updater will let you know when the update is complete.  Select “Done” button.

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  6. When you log into your computer at the beginning of your shift, launch SIDD to use SIDD’s assistance with your work.

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