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Starting & Updating SIDD Platform

  • Updated

Starting SIDD

  1. Connect to your VPN(if Required) before launching SIDD.
  2. Double-Click the SIDD Platform desktop shortcut. This enables SIDD to assist you.   
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      3. Click the “Log In” button.


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      4. It will redirect you to your companies authentication provider if using Single Sign On .If Single Sign On has not been setup you will see a screen similar to below. Enter your provided Username and Password and that the box is checked before clicking the “Open” button.

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Updating SIDD

  1. When you see SIDD with an orange download symbol you will need to update your version of SIDD.

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  2. Select “Update SIDD” from the SIDD tray icon.

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  3. In the SIDD Updater window select the “Update Now” button.

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  4. SIDD updating will show in a progress bar.  This may take a moment.

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  5. The Updater will let you know when the update is complete.  Select “Done” button.

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  6. When you log into your computer at the beginning of your shift, launch SIDD to use SIDD’s assistance with your work.

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