Refer to How To Contact Support for contacting the SIDD Support team.
If the incident is affecting majority of users, please provide the following details to SIDD Support team:
- Name (POC)
- Role
- Phone Number
- Email Address
- Campaign and Location
- Percentage of the users affected
- Screenshots of error
- Detailed steps in how the issue started
- When was it last working
- When did the issue start
- Sample usernames and workstation names of affected
- Sample usernames and workstation names of not affected (if applicable)
Make sure the reporter is available for further questions.