If you see an orange icon on the SIDD face it means that there is an update available. It is recommended that you update SIDD to get the most recent features and improvements. Please note, that any case data SIDD is currently keeping track of will be lost during the update.
To get the update:
1. On the taskbar menu, right click on SIDD icon then select the "Update SIDD" option.
2. There will be a message box that will appear and indicate SIDD is updating.
3. Wait for the update to finish and SIDD will automatically start and load.
4. Update fails
If the SIDD updater fails, it's highly recommended that you attempt the update again, as it's likely to succeed on the second attempt. If retrying the update fails for the second time escalate to Laivly support.
Is there anything we could do to improve this article? Did the above steps not answer your question or resolve your SIDD issue? If so, please reach out to us via Live Chat, submit a ticket or send us an email at firstname.lastname@example.org and we will assist as soon as possible!