If SIDD stops responding for whatever reason or when it's not showing on your computer. Please do the following steps:
-
Pin SIDD extension in Chrome by clicking the puzzle icon
which is located in the upper right corner of Chrome (usually next to your profile icon). -
Click the Pin icon next to SIDD in the extension list. This will keep the extension visible and accessible at the top right corner of your Chrome browser.
- Once SIDD is pinned, click the SIDD extension icon when you encounter an issue such as buttons not showing, SIDD not showing on your machine, etc. Clicking on the SIDD extension icon functions as an alternative method for restarting SIDD.
- Once you've clicked the SIDD extension icon and the buttons have returned, refresh the page where the buttons are showing.
If issues should persist, please fully reset SIDD with this guide here.
Is there anything we could do to improve this article? Did the above steps not answer your question or resolve your SIDD issue? If so, please reach out to us via Live Chat, submit a ticket or send us an email at help@laivly.com and we will assist as soon as possible!