If you are not signed in on ATG/LPS this sometimes happens due to an expired session in your browser. Please check the following:
- Make sure that you only have one open ATG/LPS in your browser.
- If there are two or more opened ATG/LPS pages, try to close all of them and open a new one, then sign in there. SIDD should be correctly recognizing the ATG/LPS page now.
Is there anything we could do to improve this article? Did the above steps not answer your question or resolve your SIDD issue? If so, please reach out to us via Live Chat, submit a ticket or send us an email at firstname.lastname@example.org and we will assist as soon as possible!