The Suggestions tab includes a list of suggested text that can be inserted in your customer response. You can expand each "snippet" to read the full text by selecting the "v" expand button.
You can also display all of the available templates by selecting 
or you can search for a particular template by entering text in the search bar.
Use - to use a suggestion select the "+ Use" Button. This will copy and paste the text into your response.
Remove - to remove a suggestion select the "- Remove" Button. This will remove all of the suggestion's text from your response.
Combine - you can combine as many suggestions as you'd like. To insert multiple suggestions, place the cursor in your response where you would like to insert the next suggestion before selecting the "+ Use" Button. You can also manually edit any of the text in your response to personalize the response further.
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