There may be instances where analyzing an email could fail due to the following reasons:
- Attempting to use SIDD on a case type that isn't supported. When this occurs, SIDD will notify you that something went wrong:
- SIDD being unable to read the data due to a disconnect with the CRM or the network
Steps to solve these issues:
- Try analyzing again
- Try closing all of your browsers and Restarting SIDD
- If the issue persists talk to your Supervisor or other leadership and they can contact SIDD support
Is there anything we could do to improve this article? Did the above steps not answer your question or resolve your SIDD issue? If so, please reach out to us via Live Chat, submit a ticket or send us an email at firstname.lastname@example.org and we will assist as soon as possible!